Shipping Policy

1) Order Processing

Orders are normally processed within 1–3 business days. Processing time is separate from the estimated delivery time after shipment. Business days exclude weekends and public holidays.

During public holidays, seasonal sales, and peak mailing periods, processing and delivery can take a few additional business days. Please place time-sensitive orders several days earlier and allow extra time for arrival.

If we cannot ship within the stated processing period, we will contact you about the delay, the revised estimate when available, and your options to wait or cancel the unshipped order in accordance with applicable requirements.

2) Shipping Options, Charges & Free Shipping

The shipping methods available for your destination and their charges are shown at checkout. An expedited or express service is available only when it is offered for your order; it does not remove the time needed to process the order.

Our current standard free-shipping threshold is $40 in qualifying cash merchandise. Eligible signed-in members have the following thresholds: Bronze $40, Silver $30, Gold $20, and no minimum for Ruby, Emerald, or Diamond.

Sign in before checkout to use your membership shipping benefit. Products redeemed with points do not add a cash merchandise value toward the threshold. Free-shipping benefits apply to the eligible shipping option, not every delivery service. See Membership & Rewards Terms for the full rules.

3) Estimated Delivery Times

We ship from New York. The following delivery estimates begin after shipment:

These are estimates, not guaranteed arrival dates. Holidays, weather, customs clearance, and carrier delays can extend transit time by several days or longer. For a deadline or special occasion, order early and allow a delivery buffer.

4) Tracking Your Order

Once your order ships, we provide shipment information and a tracking link. You can also check your account or the links in your order and shipping emails. Guests can use the email links without creating an account.

Allow 24–48 hours for the first tracking updates after shipment; carriers can take longer during busy periods. See Order Tracking for tracking instructions and help interpreting delivery updates.

5) Checking or Changing Your Address

You are responsible for providing a complete and accurate shipping address at checkout, including the recipient name, street and building number, any required apartment, suite or unit number, city, state or region, postal code, and country.

Check the address before placing your order and again in your confirmation email. If you notice an error, contact service@ushotstamps.com immediately with your order number and the correct address.

An address change is effective only after we confirm it. Sending a change request does not by itself update an order, and changes cannot be guaranteed after shipment.

6) Incorrect Addresses & Failed Delivery

If an order is delivered to the address you provided, we do not offer a refund or free replacement because you entered that address incorrectly.

If an incorrect or incomplete address provided by you causes a failed delivery, return, or loss, you are responsible for the resulting loss and any additional return or reshipping charges. Packages that cannot be recovered due to such address errors are not eligible for a refund or free replacement.

This rule applies to delivery problems caused by the address information you provided. It does not exclude our responsibility for errors made by us or limit your rights under applicable law. A carrier delivery error is reviewed separately from a customer-entered address error.

7) Packages Returned to Us

If a package is returned because the address you provided was incorrect or incomplete, we will contact you after receiving it to arrange reshipment at your expense or review refund eligibility under our Returns & Exchanges policy.

Any refund is reviewed after the returned items are received and inspected. Original shipping charges and actual return shipping charges are non-refundable in these cases, except where required by law.

A tracking status showing “return to sender” is not confirmation that we have received the parcel or approved a refund. Contact us before making separate return arrangements.

8) Delayed, Missing or Delivered-but-Not-Received Packages

• If tracking has not updated for more than 7 business days, contact us with your order and tracking numbers.
• If the estimated delivery window has passed, or your order has not arrived within 15 business days after shipment, contact us so we can follow up with the carrier.
• If tracking shows “Delivered” but you cannot find the parcel, check the delivery location, household members, neighbors, reception or building management, then contact the carrier and us.

You do not need to wait for either timeframe if tracking reports an address problem or another delivery exception. We will review the order address and available tracking information and liaise with the carrier. A refund or replacement is assessed from the circumstances; a delivery scan alone does not establish a customer-entered address error.

9) International Orders & Contact

Customers outside the United States are responsible for applicable import taxes and duties. Customs checks can add time beyond the delivery estimates. Available destinations and shipping services are those offered at checkout.

For shipping help, email service@ushotstamps.com with your order number, tracking number if available, and a short description of the problem. For merchandise returns or exchanges, follow Returns & Exchanges.